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Jeff N. Scott (NOSHOK) | Fully Open Podcast
Grow or Die: Jeff N. Scott on Building NOSHOK for the Long Haul
Jeff N. Scott shares how NOSHOK grew from a small storefront into a long-term manufacturing business built on values, technology, compliance, and customer-first decisions — with lessons on process, succession, and why you either grow or you die.
Episode Summary
Jeff N. Scott reflects on a 51-year journey at NOSHOK, from being the “third man” in a 400 sq ft storefront to building a 70-person operation. We talk about e-commerce as a digital way of doing business, mobile-first tools for the field, ERP certifications and traceability, values-driven decisions that cost money in the short term, and why growth is the only option.
GuestJeff N. Scott, NOSHOK
HostGilbert Welsford Jr., ValveMan
Published2025
ThemeGrow or Die
TopicsDigital business, PIM product data, mobile-first websites, ERP certifications, QR codes, traceability, succession, culture, compliance, customer-first decisions
Show Notes
Timestamps
- 00:00 – Cold open: digital business, product data, and certifications
- 00:45 – Show intro
- 01:09 – Welcome and guest intro (Jeff N. Scott, NOSHOK)
- 02:16 – “Third man” in a 400 sq ft storefront and how it started
- 03:09 – Started with pressure gauges, then expanded into needle valves
- 13:18 – “This is what makes the world go round” and why the tech part is fun
- 14:13 – What e-commerce really means in industrial
- 15:12 – Why mobile-first matters in the field
- 16:13 – ERP certifications, QR codes, and traceability
- 18:15 – Succession and choosing the next CEO
- 22:06 – Easy on people, hard on process
- 26:49 – Doing the right thing for customers (when it costs you)
- 37:04 – Capability vs low-cost and the real cost of compliance
- 41:21 – “We serve the business” mindset
- 42:38 – Grow or die
- 52:13 – Why this podcast exists
- 54:07 – Close
Key Themes
- Digital operations & product data drive modern industrial sales
- Mobile-first tools matter for people working in the field
- Certifications, QR codes, and traceability build credibility
- Easy on people, hard on process
- Long-term mindset: doing the right thing wins relationships
Links Mentioned
Featured Quotes
"You either grow or you die."
— Jeff N. Scott
"Easy on people, hard on process."
— Jeff N. Scott
"We serve the business."
— Jeff N. Scott
"This is really what makes the world go round."
— Jeff N. Scott