Return Policy

Returns are accepted within 30 days of receiving the order. Items must be in unused, resalable condition (new and in original packaging), except for warranty claims. Mistakes in ordering or cancellations post-shipment will incur round-trip freight charges and a restocking fee of up to 40%, at ValveMan's discretion. Approved refunds are issued to the original payment method within 14 business days after we receive and inspect the return.

All returns require a Return Merchandise Authorization (RMA) Number before shipping. Returns shipped without an RMA Number will be refused and returned at the sender's expense. Ensure packages are clearly labeled with the RMA Number and include the Returned Merchandise Authorization Form. Authorized returns that arrive without the completed form may be subject to a restocking fee of up to 40%. Note that special-order and custom items, and valves actuated or assembled to order, are not returnable.

To obtain an RMA number, contact our team at 888-825-8800 or through our contact page. For warranty evaluations, please provide the following information:

• ValveMan order or invoice number
• Item number
• Lot, model, or serial number
• Description of the issue
• Solution/product it was being used with
• Indoor or outdoor application
• Amount of time in use before failure
• Photos or video of the defect/complaint

Made-To-Order (MTO) Items

Custom items, such as custom hose assemblies, or those labeled as “Non-Cancellable,” “Non-Refundable,” and/or “Non-Returnable,” are not eligible for return or refund unless there is a manufacturer defect or the item is under warranty.

Warranty Claims

Items under warranty must be returned freight prepaid as per the RMA instructions. Upon inspection and approval of the warranty claim, a replacement, repair, or credit will be issued at the discretion of ValveMan or the manufacturer.