Return Policy

Returns and Restocking

Returns are accepted within 30 days of receiving the order. Items must be new, unused, and in original packaging. Used items are not eligible for return or refund. All approved returns, including ordering mistakes and cancellations after shipment, are subject to a standard 25% restocking fee. The customer is responsible for return freight, and original shipping charges are non-refundable. Approved refunds, less the restocking fee, are issued to the original payment method within 14 business days after we receive and inspect the return. Returns that fail inspection will be returned to the customer at the customer’s expense or credited at a reduced amount at ValveMan’s discretion.

If ValveMan ships an incorrect item, no restocking fee applies and ValveMan will cover return freight. Damage in transit must be reported within 48 hours of delivery so a carrier claim can be filed.

All returns require a Return Merchandise Authorization (RMA) Number before shipping. Returns shipped without an RMA Number will be refused and returned at the sender’s expense. Ensure packages are clearly labeled with the RMA Number and include the Returned Merchandise Authorization Form. Authorized returns that arrive without the completed form may not be accepted. Special-order and custom items, valves actuated or assembled to order, and used items are not returnable and not eligible for refund.

To obtain an RMA number, contact our team at 888-825-8800 or through our contact page. For warranty evaluations, please provide the following information:

• ValveMan order or invoice number
• Item number
• Lot, model, or serial number
• Description of the issue
• Solution/product it was being used with
• Indoor or outdoor application
• Amount of time in use before failure
• Photos or video of the defect/complaint

Made-To-Order (MTO) Items

Custom items, such as custom hose assemblies, or those labeled “Non-Cancellable,” “Non-Refundable,” and/or “Non-Returnable,” are not eligible for return or refund under any circumstances, except where a manufacturer defect is covered under the manufacturer’s warranty.

Warranty Claims

ValveMan is an authorized distributor and does not provide a warranty of its own. All products are covered solely by the manufacturer’s warranty, if any, under the manufacturer’s terms. ValveMan acts only as a pass-through for warranty claims: we will submit your claim to the manufacturer and relay the manufacturer’s decision. The manufacturer alone determines whether a claim is approved, denied, or remedied by repair, replacement, or credit. ValveMan does not guarantee any outcome.

Items submitted for warranty evaluation must be returned freight prepaid under the RMA instructions. Items returned under warranty are not subject to a restocking fee. If the manufacturer denies the claim, the item will be returned to the customer at the customer’s expense or scrapped at the customer’s request.

TO THE FULLEST EXTENT PERMITTED BY LAW, VALVEMAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VALVEMAN’S LIABILITY FOR ANY PRODUCT IS LIMITED TO THE PURCHASE PRICE PAID.